OLR Bill Analysis
AN ACT CONCERNING HOMEMAKER-COMPANION AGENCIES AND CONSUMER PROTECTION.
This bill expands several notice requirements for homemaker-companion agencies (agencies), including notifying clients of background check results. It also adds certain consumer protections to agency contracts, including specifying payment obligations and when contracts are enforceable and can be cancelled.
By law, a homemaker-companion agency is any public or private organization that employs one or more people that provide companion or homemaker services, including assisting with personal hygiene, cooking, household cleaning, laundry, and other household chores, but not home health care.
EFFECTIVE DATE: January 1, 2014
BACKGROUND CHECK NOTIFICATION
By law, agencies must require prospective employees to submit to a comprehensive background check before extending an offer of employment or entering into a contract with a prospective employee. The bill further requires agencies to inform their clients, in writing, of the result of such checks on an employee before sending him or her to the client's residence for the first time.
CONTRACT NOTICE PROVISIONS
By law, agencies must, within seven calendar days of beginning services, provide the client with a written contract or service plan. These contracts or plans must provide notice that the (1) client or his or her representative has the right to request changes or review the contract or plan, (2) agency's employees are required to submit to a comprehensive background check, and (3) agency's records are available for inspection or audit by the Department of Consumer Protection.
The bill requires these notices to (1) be conspicuous and in boldface type and (2) also indicate that the (a) agency is not able to guarantee the extent to which its services will be covered under any insurance plan and (b) client may cancel the contract or plan if it does not contain a specific period of duration.
By law, these notice requirements do not apply to agencies servicing clients in the Connecticut Home Care Program for Elders.
CONTRACT ENFORCEABLITY AND CANCELLATION
Under the bill, written contracts or service plans are not enforceable against the client or his or her representative unless they contain all the provisions the law requires. The bill also allows a client to cancel a contract or service plan at any time if it does not state a specific period of duration.
The bill requires clients to pay only for actual services rendered. It prohibits an agency from billing for excess fees or costs when it provides the services of a higher-skilled individual than the client needs.
General Law Committee